Senior IT Technician

Job Introduction

Autism Anglia is an independent charity that provides care and support to autistic children, adults and their families in East Anglia.

An exciting opportunity has arisen for an Senior IT Technician to join the team at Head Office. 

Job Title:                      Senior IT Technician

Reports to:                   IT Manager

Hours of Work:             Monday to Friday 21 Hours a Week

Salary:                            Salary £30000 to £32000 FTE (full-time equivalent) based on experience

Place of work:               Head Office 

Autism Anglia is a well-established charity providing direct provision for people within the Autistic Spectrum from pre-school to adults.  We provide a range of services to enable autistic people to live as independently as possible and experience choice and inclusion in society.  

The Role:

As part of a small, dedicated team, the Senior IT Technician will provide comprehensive IT support across the charity. This role involves the development, implementation, maintenance, and troubleshooting of hardware, software, networks, cloud services, websites, intranet, and databases, with all IT services managed internally.

• Support over 400 users, including staff, volunteers, students, and individuals we support.
• Provide 1st, 2nd, and occasional 3rd-line support across diverse technical abilities, within established helpdesk parameters.
• Serve as the primary IT support contact, addressing and resolving technical issues while keeping relevant stakeholders informed.
• Support key systems, including Microsoft and Google Platforms.
• Manage a range of hardware, including PCs, laptops, servers, switches, firewalls, mobile devices, network storage, Wi-Fi access points, IP phones, and interactive boards.
• Oversee IT needs across 22 locations in Essex and Norfolk, with travel to sites as needed.

Applications are welcome from applicants who:

• Relevant industry certifications, such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified, or Cisco Certified Network Associate (CCNA).
• GCSE English and Maths (A-C) or equivalent.
• Demonstrated commitment to continuous professional development in IT.
• Awareness of emerging technologies that could benefit the charity sector, such as cloud solutions and network security enhancements.
• Familiarity with GDPR and data protection standards.
• Strong communication skills for engaging effectively with all levels within the organization on IT matters.

To Apply:

If you have a genuine passion for supporting and uplifting others, your outstanding future at Autism Anglia could be moments away. Apply today and one of the recruitment team will be in touch. 

Autism Anglia considers itself to be a fully inclusive employer, welcoming applications from all individuals who are able to meet and exceed the requirements of the position and may wish to request flexible working or reasonable adjustments to appropriately support candidates.

Autism Anglia is fully committed to safeguarding and promoting the welfare of vulnerable adults or children and expects all staff to share this commitment in the fullest sense.  This post is subject to an enhanced Disclosure & Barring Service check.  For all enhanced DBS roles, we are permitted to seek access to spent convictions under The Rehabilitation of Offenders Act 1974, Exceptions Order 1975 (as amended 2013).

Please note, we are unable to offer sponsorship.